Delivery Information

Delivery Charges

Purchases of 2,999 yen (including tax) or more are delivered “free of charge” for all products 

In principle, we do not accept return or replacement of any products. However, with the exception in the event that you have received defective product or the delivered product differs from the order description, return or replacement will be accepted. Even in this case, we shall not accept any refund or replacement if product is once used by the customers, or damaged or dirt made by the customers’ responsibility.

Return Process

A. If the case meets the definition of the above conditions,
1) Replacement or refund request is received by Saga Trading at support@sagatrading.jp within 2 days of delivery (regarding perishable products, such fresh food as listed below, a request is received by the company within 1 day after delivery) of the product. We shall not accept any refund or replacement after the above mentioned period.

2) Replacement or refund of perishable products will only be attempted one time.

3) Regarding shipping charges for replacement or refund shall be borne by the company. However, if the customer changes the delivery address from the purchasing time, shipping charge shall be borne by customers.